Privacy Policy Hobsons Flowers
Hobsons Flowers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or contact us for flower delivery, click & collect, or consultation services.
By using our website or services, you consent to the practices described in this policy.
What Personal Information We Collect
We may collect the following types of personal information:
- Identity Information
- Contact Information
- Transaction Information
- Technical Information
- Communication Information
How We Collect Your Information
We collect your personal information when you:
- Place an order online for delivery or click & collect
- Create an account on our website
- Contact us via phone, email, chat, or contact form
- Subscribe to our newsletter or marketing emails
- Visit our physical store in Altona
- Interact with our website (via cookies)
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
- Secure SSL encryption for website transactions
- Restricted access to personal information within our business
- Regular security updates and monitoring
However, no online transmission is 100% secure. You share information at your own risk.
Cookies & Website Tracking
Our website uses cookies to:
- Remember your shopping cart items
- Enhance website performance and navigation
- Analyse website traffic (via Google Analytics or similar)
You can disable cookies in your browser settings, but this may affect website functionality.
Data Retention
We retain your personal information only as long as necessary for:
- Fulfilling your orders
- Legal and tax record-keeping requirements (typically 5–7 years for transaction records)
- Customer service and warranty purposes
After this period, we securely delete or anonymise your information.
Third-Party Links
Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" May 2026. We encourage you to review this policy periodically.
Complaints & Contact Information
If you have a question, concern, or complaint about this Privacy Policy or how we handle your personal information, please contact us first: